NEW INTERAC® e-Transfer: Request Money and Autodeposit

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We are excited to announce that today we launched two enhanced features for INTERAC® e-Transfer – Request Money and Autodeposit! These new and convenient features are designed to save you time and make receiving and depositing your money that much easier. Please see below for further details.

INTERAC Request Money
Allows you to request money from an email contact through online banking, mobile web and the mobile app. When the contact logs into their online banking and fulfills your request, the funds are withdrawn immediately from their account and deposited into yours.

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Request Interac e-Transfer’.
  2. Select the recipient you want to request funds from. You can choose a pre-existing contact or add a new recipient. You will need to check the box confirming you have received consent from the recipient for the request.
  3. Add the amount and optional invoice number and due by date.
  4. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members.
  5. Choose which account you want the fund to be deposited to.

Mobile App:

  1. Press the Interac e-Transfer tile on the home screen of the app.
  2. Login, if prompted.
  3. Press Request from the menu at the top.
  4. Press the From field to select the recipient you wish to request funds from. You can choose a pre-existing contact or add a new recipient.
  5. Enter the specified amount you are requesting and select the account you would like the funds to be deposited into. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members. You will need to check the box confirming you have received consent from the recipient for the request.
  6. Once the recipient has fulfilled your request, funds will be deposited automatically into your bank account and you will be notified. At this time an INTERAC e-Transfer service fee will be applied to your account, if applicable.

INTERAC Autodeposit 
Make receiving money even simpler by registering an email address that associates with the account at your financial institution. When an Interac e-Transfer is sent to the email address, the funds are automatically deposited. There is no need to login to online banking and answer a security question to claim the funds!

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Transfers’, ‘Send Interac eTransfer’ and then ‘Autodeposit’.
  2. Choose an email to register to your VantageOne Account.
  3. Pick which account you would like the fund to be deposited to each time. Any transfers to the registered email address will be automatically deposited into this account. You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  4. Register your account.
  5. An email will be sent to the address you set up that must be verified before the link is complete. Click “Complete Registration”

Mobile App:

  1. Open the VantageOne Mobile app.
  2. Select the INTERAC e-Transfer tile on the home screen of the app.
  3. Login if prompted.
  4. Select Settings (beside the gear icon near the top right).
  5. Enter your email address and link an account. Any transfers to the registered email address will be automatically deposited into this account.  You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  6. You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”
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How many ways can you bank with us? LOTS!

 

There are many ways that you can bank with us, skip the drive and pay a bill online or keep those pajamas on and deposit a cheque with your phone from our app!

Please contact us for any questions that you may have!

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Extra Layer of Online Banking Security: reCAPTCHA

reCAPTCHA is coming soon to online banking and is a system designed to establish if the person trying to login to an account is a robot/computer or a human.

As the system starts out and learns patterns you may be asked to select common themes in images to login, like the screenshot below.

This verification process will appear less and less as it learns and will then only begin to show up if the system detects abnormalities, or non-human-like interactions. This extra layer of protection will help keep your account safer from computers trying to guess their way in.

Here are 5 tips to help you protect your personal information and accounts:

  1. DO NOT click on any links and reply to messages requesting personal information. NEVER enter your login information or password on a link you click from any text or email. Rather, enter it directly at the website address you are familiar with.
  2. Change your passwords and login credentials regularly. We recommend changing these account security features every three months.
  3. Create passwords and PINs that are complex. Never use easily identified passwords, such as sequential numbers (i.e 1234567, 1111111), your address, your date of birth or your phone number.
  4. Review your account activity regularly. If you see something unusual or suspicious, Contact us right away.
  5. Subscribe to VantageOne’s Mobile Banking alerts via text or email. You can choose to receive a text or email (or both) anytime your online account is accessed, your login password is changed and or there is other account activity. See the list of options and set up alerts through Online Banking – Alerts.

Example of what reCAPTHCA looks like:

 

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ATM Vestibule Hours Update

For our members safety our Main, Okanagan Landing & North Vernon Branches will be closing their ATM vestibules when the branches close.

Our drive thru ATM’s at our Okanagan Landing and North Vernon Branches will remain open 24/7. At this time our Armstrong Branch ATM vestibule will remain open as usual.

Need to deposit cheques?
You can use Deposit Anywhere to deposit cheques right from your smart phone. Similar holds like an ATM will apply, please follow the link for full details.

If you have any questions or concerns please contact us.

 

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How to Set up Mobile Alerts

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Stay in control of your finances at all time!
Set up mobile alerts in just 3 minutes, and get notified of any changes made to your VantageOne account. It’s that easy!

Get more information here

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Credit Unions of BC Bursary Program

The Credit Union Foundation of BC was established by BC credit unions in 1958 to support their members in their journey through post-secondary education. In this cooperative spirit, credit unions have helped thousands of members pursue their dreams and in turn, build stronger and more vibrant communities.

We are proud to help BC students reach their post-secondary education goals through the Credit Unions of BC Bursary Program. Submit your bursary application today and get help towards funding your future!

 

To qualify for funding, applicants must also meet the following criteria:

▪Be able to demonstrate financial need.
▪Reside in BC and be a Canadian Citizen, a permanent resident of Canada,or designated as a protected person.
▪Have proof of post-secondary enrolment in an academic, vocational, technical,or technological program and transcripts. Please note: graduate and post-graduate students are not eligible.
▪Enrolment must be in a public Canadian post-secondary institution at the time of application. Applicants attending accredited private institutions will only be considered if their chosen program is not offered at a public institution. In this case, applicants must provide a statement as to why they are not attending a public institution,as well as a receipt for tuition.

 

 

 

 

 

Apply Now

 

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Winding Down our Real Estate Division

After eight years and a lot of hard work by our people, we made the tough decision to wind down our realty subsidiary, VantageOne Realty. Our goal going into the business was to add value to our members by saving in real estate commissions as well as bring new revenue sources into our organization. We were successful in saving our members real estate commissions; however, couldn’t meet the revenue targets we required for the business. As a result, we made the difficult decision to wind down the business and focus on our core businesses — providing financial services to our members.

We wish to acknowledge our realty staff worked hard over the past 8 years. We saw a strong commitment by our real estate team to provide trusted personalized service to our members and clients. We thank all our VOR staff past and present for their efforts and we have worked with current staff to assist in their transition to other offices and directions.

In the highly competitive business word, the decision on what we do and don’t do is critical for our ongoing growth and prosperity. The choice to wind down VantageOne Realty was difficult; however, is the right decision so we can focus on core business growth into the future. VantageOne Realty will be winding down by the end of 2018 and we look forward to continuing to serve our valued members and clients in our core businesses of banking, investing, wealth management, loans, mortgages, leasing for both consumers and businesses.

Glenn Benischek
Chief Executive Officer

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Five ways to help keep your online access safe

To help you protect your personal information and accounts, follow these five important online safety tips:

  1. DO NOT click on any links and reply to messages requesting personal information. NEVER enter your login information or password on a link you click from any text or email. Rather, enter it directly at the website address you are familiar with.
  2. Change your passwords and login credentials regularly. We recommend changing these account security features every three months.
  3. Create passwords and PINs that are complex. Never use easily identified passwords, such as sequential numbers (i.e 1234567), your address, your date of birth or your phone number.
  4. Review your account activity regularly. If you see something unusual or suspicious, Contact us right away.
  5. Subscribe to VantageOne’s Mobile Banking alerts via text or email. You can choose to receive a text or email (or both) anytime your online account is accessed, your login password is changed and or there is other account activity. See the list of options and set up alerts through Online Banking – Alerts.

If you have any questions, please contact us.

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Membership Advantages: Video

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What does your VantageOne membership get you? Kristine will tell you!

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Important account closure information for your VantageOne Credit Union GLOBAL PAYMENT Mastercard® card account

As you may be aware, CUETS Financial provides certain financial services in connection with the GLOBAL PAYMENT Mastercard product. However, as of December 31, 2017 the relationship between VantageOne Credit Union and CUETS Financial came to an end. We have arranged to have the cards remain active until May 31, 2018 and on this date your GLOBAL PAYMENT Mastercard card account (your “GPC” account with CUETS) will be closed and you will no longer be able to make transactions on your card. Your member account directly with VantageOne Credit Union will not be affected.

Here’s how you can prepare for the upcoming GPC Account closure:

  • Rewards Program Points
    If you earn CHOICE REWARDS® points on your GPC Account, please be aware that you will stop earning points on May 31, 2018. Be sure to log-in to Choicerewards.ca to redeem any accumulated rewards points on your GPC Account by Sep 28, 2018. Sep 28, 2018, any unused points will no longer be available for redemption.
  • Cancel Pre-Authorized Payments
    If you have regularly recurring bill payments set up on your GPC Account—such as payments for magazine subscriptions, gym memberships, Internet or utility bills—please contact the merchant(s) directly before May 31, 2018 to arrange for an alternate payment method.

As a Credit Union Member, you are important to us. If you have any questions about the above change or how we can support you going forward, please call us at 1-888-339-8328. We also invite you to visit one of our branches to discuss other options that may be available to help meet your financial needs.

CUETS Financial is a division of The Toronto-Dominion Bank. All trade-marks are the property of their respective owners.  CUETS is a trade-mark of Canadian Credit Union Association, used under license.  ® CHOICE Rewards is a trademark of The Toronto-Dominion Bank.

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