Main Branch Update

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Main Branch Exterior Update

You may have noticed our Vernon Main Branch & Administration building downtown are currently undergoing a renovation.

As we communicated in our Fall 2019 member update, the tiles on the exterior of our building are coming to their end of life. This type of failure can result in a safety issue if we don’t address it soon. As a result, we have moved forward to update the exterior of our building in Vernon, removing the tiles and going to a more cost-effective and durable stucco finish. This work will run through October of this year.

While the branch remains closed to member traffic (see below) access is available to our ATM’s, Night Deposit and entrances and exits to the building while this work goes on.

Main Branch Closure

Main Branch will remain closed to all cash and frontline teller services as part of our Pandemic Contingency Plan, which saw this branch close to member traffic starting on March 23, 2020. This remains our course of action as we lead into a potential end of summer or fall pandemic wave.

This allows us to ensure we have a controlled environment for our staff so that we can continue to operate and provide support to the other branches through our administrative staff here at Main.

Our Commercial Services team is available at Main Branch by appointment from 10am to 4pm. You can also access your safety deposit box from 10am to 4pm Monday to Friday, by contacting us and booking an appointment.

What are my Banking Options?

As a reminder, any branch is your branch! As a valued member of VantageOne Credit Union, you have access to your account and services at any of our 5 other locations. For more information about our branch locations and hours click here.

Looking for ways to bank without having to leave your home? We’ve got the solutions for you!

Mobile App
If your mobile device is what you use to stay connected on a daily basis, you’ll find our app convenient and easy to use! Learn More

Online Banking
Manage your accounts from anywhere at any time with online banking. Learn More.

Solutions Centre – We’re Here to Help!

Want to talk to a real person – that lives in your time zone?! You can call our local staff! Our Solutions Centre is staffed by a group of knowledgeable and professional staff who can assist you with a variety of banking needs:

  • General account, products and services inquiries
  • Coordinating account applications or phone call appointments
  • Opening and managing chequing and savings accounts for current members
  • Transferring funds
  • Opening and managing term deposits
  • Credit card applications or questions
  • Assisting with debit card issues
  • Resolving Online Banking and Mobile Banking issues
  • Security questions or concerns
  • RRSP, TFSA or RESP contributions
  • Bill payments
  • e-Transfer assistance
  • + so much more!

Connect with us in a variety of ways including phone, email and EasyConnect – which includes online chat, audio call and live video!

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